This Refund Policy sets out the circumstances under which RAMA Firewood will consider providing refunds for products purchased through our website or directly from our business.
1. Scope
This policy applies to all products supplied by RAMA Firewood, including firewood, landscaping logs, mulch, sawdust, and kindling.
2. No General Refunds
RAMA Firewood does not offer refunds for products purchased due to change of mind, natural variations in timber, differences in size, shape, moisture content, or other characteristics inherent to natural raw materials.
3. Eligible Refunds
Refunds may be considered only in cases where:
– The product delivered is defective or damaged beyond normal variation
– The product is significantly not as described or does not meet the specifications agreed at the time of order
4. Requesting a Refund
All refund requests must be submitted in writing via our website enquiry form or by email within 30 days of delivery or pickup.
Requests must include:
– Proof of purchase
– Clear description of the issue
– Photographic evidence, where applicable
5. Assessment Process
RAMA Firewood reserves the right to inspect any products claimed to be defective before approving a refund. Refunds are issued at the discretion of RAMA Firewood based on this assessment.
6. Refund Method
Where a refund is approved, RAMA Firewood will process the refund using the original payment method or an alternative mutually agreed method.
7. Liability Limitation
Except for refunds explicitly outlined in this policy or required under Australian Consumer Law for major failures, RAMA Firewood excludes all liability for any other refund claims.
8. Updates to Policy
RAMA Firewood may update this Refund Policy from time to time. The most current version will be available on our website and will apply to all future transactions.
