RAMA Firewood is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy outlines how we collect, use, disclose and manage personal information, including current practices and provisions for future developments in our business.
1. Information We Collect
We collect personal information when users submit enquiries through our website’s contact forms.
This may include:
– Name
– Email address
– Phone number
– Business details
– Delivery information
– Any additional information voluntarily provided in the enquiry
We also collect general website usage data through marketing and analytics tools for performance and improvement purposes.
2. How We Use Personal Information
We use personal information for the following:
– Responding to enquiries
– Providing quotes and product information
– Coordinating deliveries when requested
– Managing communications with customers and potential customers
– Marketing and website performance analysis
We do not process online payments, and therefore no payment information is collected.
3. Third Party Services
We use third party analytics and marketing tools that may collect data about website usage. These third parties process information according to their own privacy policies.
4. Disclosure of Information
We do not sell or trade personal information.
We may disclose relevant personal information to contractors only when required to fulfil a delivery or service requested by the customer.
5. Data Storage and Security
We take reasonable steps to protect the information we collect from misuse, interference, loss, unauthorised access, modification or disclosure.
We do not currently store customer information long term. Should we introduce wholesale accounts, invoicing systems or customer databases in the future, this policy will be updated to reflect our data storage practices.
6. Access and Corrections
Individuals may request access to the personal information held about them, or request corrections, by contacting us directly through the website enquiry form.
7. Marketing Communications
Users may opt out of receiving marketing communications at any time by contacting us or using any opt out mechanism provided.
8. Changes to This Policy
RAMA Firewood may update this Privacy Policy as our business operations, legal obligations or systems evolve. The most current version will always be available on our website.
9. Contact
For any privacy related enquiries or requests, please contact us through our website’s enquiry form.
